Contributor
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23 Messages
Does Xfinity Mobile ever offer promotions for existing customers?
I've been on Xfinity Mobile for two years and I'm not sure I've ever seen a promotion for existing customers. The promotions all seem to be for new customer or to add lines. My father just got two new iPhone 15 Pluses (upgrades from iPhone 7's) for him and his wife from Verizon for $100/phone with a 36 month deal. Does XM ever do these types of promotions? I would love to stay with XM, but it seems XM is really incentivizing switching to another company, then switching back in order to get the promotions.
What's the incentive to stay with XM once my phone is paid off?
Thanks.
DreamSayerZ
Problem Solver
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644 Messages
25 days ago
@AllanMarcus They do have rewards promos that appear on occasion. But it's been a while since they've had anything. The deals are for new customers, because that's where they make their money. Plus, some of these "deals" really aren't a deal when you do the math. And you're stuck in a plan for 2-3 years.
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XfinityAirelle
Official Employee
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2.2K Messages
23 days ago
Thank you for your feedback — I hear where you’re coming from. We understand that seeing promotions targeted at new customers can be frustrating, especially when you’ve been with Xfinity Mobile for years. While most current promotions focus on adding lines or new devices, we truly value our long-term customers and occasionally offer special deals through the Xfinity Mobile app and your online account.
One of the biggest incentives to stay with Xfinity Mobile is the savings. Many customers, like yourself, have shared that they pay far less than they did with other major carriers. The flexibility of our plans is another key benefit. You can switch between “By the Gig” and “Unlimited” plans month-to-month based on your data needs — no long-term commitment required. This level of control can make a big difference, especially during travel or high-data-use months.
We’re always working to provide more value and better experiences for our loyal customers. I’ll pass along your feedback about offering promotions for existing customers. We appreciate you being part of the Xfinity Mobile family!
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