Visitor
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1 Message
device payoff
Trying to get my device balance for my February bill. I canceled on March 7th and can not access. I paid off 2 phones for $542.59 each . I called at least 5 times to get this information and no one could help me .
Monica
XfinityJanelle
Official Employee
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2.1K Messages
3 hours ago
Hey @user_an83du , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your Xfinity Mobile bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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