Visitor
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3 Messages
Device Payment Plan Credit
I went into the store almost two months ago to upgrade three phones to take advantage of the trade-in program for the iPhone 17 deal, and I was told that I didn't have enough credit to upgrade the third phone. Long story short, I've been in and out of the store and made several calls to customer service, and no one seems to have answers. Corperate even told me that if I waited after 10/11, I should be able to increase my credit. My credit is near perfect, and I am never late on payments. The store manager will not return emails or calls. I've been patient, but now it is very frustrating because I upgraded all 3 lines for the deal. Has anyone else had this problem, and was there a solution for it?
XfinityDemitrius
Official Employee
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2.3K Messages
23 days ago
Hey @ant33mart, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
With the Xfinity Mobile device upgrades, each account would have a Device Payment Plan (DPP) limit. This is typically set between $2000-$2500. That could explain why you are unable to upgrade the third-line. Have you attempted to contact our Xfinity Mobile team by calling at 1 (888) 936-4968 to perform a credit check/screening to determine eligibility to raise the DPP limit?
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