Visitor
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1 Message
delayed mobile phone shipment hasn't moved in 2 days
A mobile phone was shipped to me on 8/23. It was shipped (via several points) to Colorado on 8/29 and has not moved from Colorado since then. I can't get any traction on getting the issue escalated.
DreamSayerZ
Problem Solver
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1.1K Messages
2 months ago
There really isn't anything they can do once it's in the hands of the shipper. Have you contacted them for any updates?
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XfinityJorge
Official Employee
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3.4K Messages
2 months ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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