Visitor
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1 Message
Deceptive promotion and billing practices
I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I was promised a trade in cell phone for no cost but have been billed for the phone despite assurances from numerous agents that I would get a credit for the device. My bill is never consistent t and goes up for no reason. Now Xfinity is telling me I don’t even have a mobile account with them. To top it off Xfinity shared my personal account data breaching my privacy. Every time I call to speak to an agent, they cannot or will not resolve the issue and disconnect the call instead.
XfinityThomasB
Official Employee
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2.7K Messages
3 months ago
user_z59i0r
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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user_sea7je
Visitor
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2 Messages
6 hours ago
we have the same issue. We were promised that our last bill from the previous provider will be paid in full, and for us to receive two $500 gift cards. It’s been 9 months since we mailed our phones to Xfinity. At first they said they got it and just to be patient. Now they’re claiming they never got it 7 months later. I’m not sure how this is legal , it’s clearly a scam. We mailed a brand new iphone 16. I’m planning to file a lawsuit as well
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