Deception

Xfinity mobile trade in deceitful with value of old phone decided to trade in for new iPhone 16 for mom. Was told $1,000 would be credited on bills over course of next year. When new phone was mailed and I set up we took old phone to local store to trade it in for the $1,000. They said we could keep it and would still receive the full credit amount. I was suspicious of a teenager so called them when got home and that rep confirmed that we could keep both phones and we would still get our $1,000. Each rep said the dollar value of $1,000.  Then about six weeks later I got an email stating trade in credit was canceled. I called right away. After almost two hours I was told it was fixed in the system and he said I needed to mail the phone to assurant. I did. Two weeks later they mailed it back. I called Xfinity mobile again. They laughed and said that was “strange” and said I needed to go into

The store. I did. Was told trade in expired because the didn’t get the phone within 30

Days and the value of old phone was $100.

I called again when got home and

Asked for supervisor. After two hours on hold I was told there was nothing that could be done because I didn’t follow the contract I signed. Told her how many employees said same thing so I assumed they were telling me the truth. I asked if they would take new phone back and cancel the “sale”. They said no