Visitor
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1 Message
Customer Support Tech "Jimmy"
After dialing *611, three phone calls, and receiving a Sims card in the mail as promised, I was connected with “Jimmy”. For the three hours on 3/22/26, Jimmy worked to help find a solution to my SIM issue. He did it! He literally troubleshooted for three hours.
He continually assured me that he was with me until he found a resolution, and he was. If a call dropped requiring him to call back, he did. He was continuously kind, courteous, and encouraging. He has excellent social skills with customers. He was pleasant and I found him fun. I am so impressed with him, that I will be requesting him in the future.
It is unusual to find someone who has technical skills with such personable social skills. I cannot highly recommend Jimmy enough. He was definitely the superhero of the day for me! -The wife, Kim
XfinityAirelle
Official Employee
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3.2K Messages
29 days ago
Hi Kim! This absolutely made our day, thank you so much for taking the time to share this with us.
We love hearing stories like this, and it sounds like Jimmy really went above and beyond for you. Three hours of troubleshooting and staying committed the entire time, that’s the kind of dedication we’re always aiming for. We’re especially glad to hear how kind, patient, and reassuring he was throughout the process. That combination of technical skill and genuine care is something we truly value.
We’ll make sure this feedback gets shared with the right team so Jimmy gets the recognition he deserves. Moments like this matter, and we appreciate you calling it out.
Thanks again for sharing your experience with us, and we’re so glad he was able to get everything resolved. Take care!
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