Visitor
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1 Message
Customer Support at Corp
How do I get support beyond the front line call centers? I've tried calling Xfinity Corporate and can never get through.
Visitor
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1 Message
How do I get support beyond the front line call centers? I've tried calling Xfinity Corporate and can never get through.
DreamSayerZ
Problem Solver
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786 Messages
5 days ago
@user_rm35wq There is no method to contact corporate to get support. However, you can get the assistance you need here in this forum. Post specifically what your issue is. An Xfinity Customer Care rep will respond to you. If your issue needs escalation, they will handle.
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XfinityAirelle
Official Employee
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2.7K Messages
3 days ago
We hear you — it can be frustrating when you feel like you’re hitting a wall and just want to get some real help.
The good news is, you’ve already made it to a team that can help beyond the standard call center. Here in Digital Care, we’re fully equipped to assist with the same tools and resources as our phone and chat teams — plus, everything is documented right here in writing for your peace of mind.
Tell us what’s going on, and we’ll do everything we can to get it sorted out for you. You’re not alone — we’ve got your back!
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