Visitor
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1 Message
CUSTOMER Service Complaint
My iPhone 16 Pro was not delivered by FedEx. I contacted Xfinity mobile three times to report and follow-up on the issue and experience extremely long wait times, rude associates, and was ultimately lied to by a "manager." This experience has left me exhausted; therefore, I have decided to cancel both phones and stay with Verizon. I cannot image dealing with the mobile department and its unorganized processes and staff going forward.
If you want more details, please contact me at [Edited: "Personal Information"] or read the case notes if anyone bothered to include them.
Disappointed customer
[Edited: "Personal Information"]
XfinityJeniece
Official Employee
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3.5K Messages
7 days ago
Hey there, @user_sxwlvw, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile services. We would be happy to look into this order for you. We were truly looking forward to you joining Xfinity Mobile! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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