mmaizel's profile

Regular Visitor

 • 

3 Messages

Wednesday, December 6th, 2023 10:52 AM

Closed

Comcast lost my business phone number and porting it out to a third party

Thousands of companies and business clients have my number for 20 years. Now they cannot reach me and they cannot leave voice messages. I just had major surgery and my three specialist doctors cannot contact me.

Comcast says I owe them $238 plus for the last three months when they made a deal because of lack of service for those months that I would simply pay $75 a month as usual and the cost would be for gone. I could not conduct zoom calls they would get dropped phone numbers could not be reached it made our company look incompetent and I was not getting the mobile service. They promised yet they’re trying to make me pay for that service and they held up the port of my business number to another company. This was even though they could see the notes from the agent who made this agreement  they will not honor their side and this is causing me huge amounts of reputation loss for our technology business .

I understand they have done this to 8000 other people as reported above. This is horrific and unconscionable!

I have no alternative, but to pay them for service they have not given me.

Regular Visitor

 • 

3 Messages

10 months ago

What can we do when a company like this makes an agreement to provide services and then doesn’t but still makes you pay for what you did not get and they hold your phone number of 20+ years for business as Ransom?

did they damage others as they damaged us? What have others done? The damage from just losing this phone number is in calculable.

Official Employee

 • 

1.8K Messages

Hello @mmaizel!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to assist in ensuring all of our service concerns are addressed and resolved.  No worries!  You have reached out to the right team to get things ironed out for you.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here