Visitor
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1 Message
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone settings and noticed that the SIM was still locked. How do I get this rectified ASAP?
DreamSayerZ
Problem Solver
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1.1K Messages
1 month ago
Check this support article; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
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XfinityDemitrius
Official Employee
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3.1K Messages
1 month ago
Hey @user_sbyksp, Thank you for visiting our official Xfinity Forums Community support page. When a device says that it is SIM Locked, that indicates the phone is not able to be used with another cellular carrier. Have you fully paid off the phone and all device payments have been made? Other eligibility requirements are listed in the link @DreamSayerZ posted above.
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