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user_sks134
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Monday, June 29th, 2026 1:28 PM

Can’t upgrade because of zero credit??

My Credit is fine, payment history is great, 10+ years of loyalty.

can’t finance an upgrade after I’ve financed two phones with them and paid both off.

Channels I pay for don’t display, my internet speed sat at 170mgbps for years when I pay for 1.2gbps. After 10 years of loyalty and absolutely horrific service, I’m going to Verizon!! 

Question

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Updated 

11 days ago

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XfinityPeterH

Official Employee

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2.9K Messages

11 days ago

 

user_sks134 We would hate to see you go! Our team is here and happy to review your account and see what you may qualify for. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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