can't recieve group messages from android users on my iphone

user_1ahh08 Thank you for letting us know you are having issues as well with RCS messaging. Could you tell me a little more information about the troubleshooting you have already done, so we can better assist you?

user_5y093c Hello and thank you for reaching out via our Xfinity Community Forums.  This is a very common and frustrating issue for iPhone users communicating in mixed-group chats (Android and iPhone users together)!

Since you can send messages, but only fail to receive messages from the Android users in that specific group, the problem almost always points to an issue with iMessage/SMS settings on your iPhone.

Here is the step-by-step process you can follow to fix this, starting with the most likely solution:

1. The Essential First Step: Power Cycle Your iPhone

A simple restart can often reset the messaging system's connection to your carrier's network.

• Action: Power off your iPhone completely, wait 30 seconds, and power it back on.

2. Check Messaging Settings

Ensure your phone is set up to handle SMS/MMS messages, which are required for group chats with Android users.

• Go to Settings > Messages.

• Verify that iMessage is turned ON (blue toggle).

   

   

• Verify that Send as SMS is turned ON. (This allows messages to be sent over your cellular network when iMessage is unavailable.)

   

   

• Verify that MMS Messaging is turned ON. (This is necessary for group texts and multimedia, like photos.)

3. Reset Network Settings

If the settings are correct, there might be a minor corruption in your network configuration that needs to be cleared. This will erase saved Wi-Fi passwords and paired Bluetooth devices, so be prepared to re-enter them.

 

• Go to Settings > General.

• Scroll down and tap Transfer or Reset iPhone.

• Tap Reset > Reset Network Settings.

• Your phone will restart. After it turns back on, try sending a message to the group and wait for a reply.

4. Delete and Recreate the Group Chat

If the above steps fail, the specific group chat thread may be corrupted, only allowing iMessages (iPhone-to-iPhone) to pass through.

• Action: Ask a non-iPhone user (one of the Android users) to start an entirely new group chat with the exact same participants.

• Reason: Starting a new thread forces your phone to establish a new SMS/MMS connection for the entire group, which often clears the receiving block.

Try these steps in order. The problem is usually fixed by checking the MMS settings or resetting the network settings. Plese let us know if you have any other questions or concerns.