Can’t port number

I have had no success in transferring my phone number to Xfinity. Originally when I applied for line in app, it asked for IMEI2 but I was told my phone wouldn’t work with esim. So I was sent a nano sim that took six days to arrive. My service had lapsed for other carrier had lapsed by then so I was without service for four days

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user_o8o027

Visitor

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4 Messages

2 months ago

Well after over seven hours with various agents, I cancelled the order. I must have spoken to 6 or more agents assuring me they could resolve the issue before eventually suggesting I get a new number. Not a chance with a number that I’ve had for over 10 years. But I realized if xfinity mobile couldn’t port my number, how could I trust the service. Especially since I had used the number before with Xfinity.

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user_o8o027

Visitor

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4 Messages

2 months ago

I’m not sure about this format. Anyway, got sim today and 5 hours later no service. Fortunately I have extension from previous provider and will be going back if not resolved in two days.

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XfinityThomasA

Official Employee

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2.7K Messages

2 months ago

Thank you for your feedback and for joining the Xfinity Forums community, user_o8o027. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_o8o027

Visitor

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4 Messages

I have already spent many hours on the phone to no avail and noted as a solution that I am simply keeping my current carrier.

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2 months ago

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XfinityThomasA

Official Employee

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2.7K Messages

user_o8o027 - We completely understand how you’re feeling, and we genuinely appreciate you sharing your experience.

We would truly value the opportunity to make things right and earn back your trust and business. Please know that our team is here to support you every step of the way, and we’re committed to helping however we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_fqrh9x

Visitor

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1 Message

I am going through the same thing right now only because it took so long to get me a sim card in the mail, my 20 year old phone number was discarded and they are wanting me to get a new number. I wasnt happy with xfinity tv and internet and I am really upset with their lack of mobile service. And don't get me started on their Philipino employees!!!!!!!

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3 days ago

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XfinityDemitrius

Official Employee

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2.1K Messages

Hey @user_fqrh9x, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to leave your feedback and experience. I know that I have had my number for most of my life and would be lost without it. I would like to see what I can do for you on my end to see if the number can be recovered and activated.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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user_o8o027

Can’t port number

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