5 Messages
Cannot activate Flip 6
I purchased an unlocked Flip 6 from Samsung during pre-order as I always do and I cannot get it activated on Xfinity. I have been round and round with both Samsung and Xfinity and each blames it on the other. Samsung tells me to change carriers, Xfinity tells me to buy a phone from them (but the deal during the preorder and the value on my current phone with Samsung is better). Is there any official response from Xfinity about why we cannot activate the Flip 6?
GLFuller
Contributor
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21 Messages
3 months ago
I am on my 3rd or 4th phone where I have dealt with the same thing. My new Fold6 is also listed as not compatible, though fully unlocked. My Fold4 did the same, my note20, same story.
It is usually 3-6 months before Xfinity gets unlocked Samsung devices working with their system. I still cant believe it!
Each time I have eventually been able to switch, but it takes forever, and has required continual check ins with Xfinity.
While it will PROBABLY work to just switch the simcard (if you are not using esim), it might also lock your account out of service.
I post here, then wait it out. The Samsung preorders are a great deal compared to other options, and for the last 2 phones, Xfinity did not offer the same storage options that I wanted.
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GLFuller
Contributor
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21 Messages
3 months ago
here is what I got from one of their tech guys last time I dealt with this in 2022.
Hey Mr. Fuller. Sorry for your frustration. I just checked your IMEI on our back-end systems and found the code from your Z Fold4 model was missing because we didn't receive it from Samsung. I have now added it and it should work. I am showing it as compatible now.
Not sure why the online check is showing as not compatible. I will open an internal ticket to check. But when I check from the tool that stores use it shows compatible. And your phone's code was missing and I added it so it should work
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user_SLD
1 Message
3 months ago
Same issue, I waited for the release date (not having a phone for a few days was kinda nice) So today I checked and the imie number showed not compatible. I checked the esim number and it showed it was compatible. So removed the sim card and opted for an esim. You guessed it, would not activate. Working with support after several attempts they said the phone was on the stolen list and they would have to have it removed, another 7 day wait which I can't go that long with piece and quit. So my solution was Verizon offers a 30 day free trial with no CC needed. I was up and running in minutes. So the issue is Xfinity but now they have 30 days before I change providers.
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XfinityThomasB
Official Employee
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1.4K Messages
3 months ago
Hello user_bufdpk
Was the device initially purchased from Samsung unlocked and not connected to any specific service provider? Thank you very much for getting us in the loop to help.
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user_ukvbst
1 Message
3 months ago
They said 24 to 72 hours, there working on the known issue, back end technicians working on it. Gavevme 45 dollar credit.
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