Visitor
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3 Messages
Black listed because I’m switching carriers! Shame!
I switched carriers after many years with Xfinity. I can’t turn my phone in for trade in with the new carrier because Xfinity has black listed it. This is sneaky and shady business practices. I’ve spent hours on the phone, over 7 separate calls and they don’t fix it. They claim to fix it but it’s still blacklisted. This is ridiculous. I’ve paid every bill on time and the phone’s been paid off for over 2 years. Shame on you Xfinity. You need to fix this and do better.
XfinityAbby
Official Employee
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933 Messages
1 month ago
Hello @user_4hcmgg thank you for reaching out on our community forum. I understand that this can be frustrating and I would like to take a look and see what is going on with the device and why they are telling you it is blacklisted.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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