billing

We understand why seeing a large unexpected credit would leave you wondering what is happening with your Xfinity Mobile billing, especially when you’ve already been working to get the account straightened out. We’d be happy to review the recent billing activity, determine where the credit came from, and make sure everything is reflecting correctly.

Please send us a Direct Message with your full name and complete service address, and we’ll take a closer look with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.