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user_wcwjj9
1st Topic

6 Messages

Saturday, December 28th, 2024 7:17 PM

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Billing charges for phone never owned by me

Hi,

Name: [Edited: "Personal Information"]

Phone Number: [Edited: "Personal Information"]

I'm being charged for a phone number [Edited: "Personal Information"] which I never bought.

I have bought 4 phones with Xfinity mobile and I'm being billed for 5 phones.

I called numerous times and every time I get a different answer. Last time I was told that my bill will be rectified in the next billing cycle but it never happened.

How can I file a complaint for Xfinity Mobile billing to remove the charges for 5th phone with number [Edited: "Personal Information"]? 

Thanks

Anil

Question

 • 

Updated 

25 days ago

 • Edited

37

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Official Solution

XfinityAirelle

Official Employee

 • 

2.3K Messages

25 days ago

@user_wcwjj9 Thank you so much for working with us in direct messaging to resolve your mobile billing concern. Our team was able to get a ticket opened to our mobile executive resolution team who were able to assist you in getting a refund for the device. In the event that you have additional questions or concerns, please author a new post. We hope you have a great new year and take care! 

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XfinityGabriel

Official Employee

 • 

2K Messages

1 month ago

 

user_wcwjj9, Hi! Thanks for taking the time out of your day to reach out. I can understand the concern with being billed for an extra phone after being told your bill would be rectified in the next billing cycle. I am so sorry to learn about this experience and apologize for the inconvenience that this has caused you. Welcome to the right place. Over social media, we are an expert team who specializes in resolving mobile concerns such as this. We are happy to help. To get started, would you mind sending over a direct message with your first/last name and full address so we can ensure we pull up the correct account to research this further? You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_wcwjj9

6 Messages

I have sent a direct mesage to "Xfinity Support" and "XfinityGabrielS" with the required information. Please let me know if additional informaiton is needed. Thanks.

28 days ago

0

user_wcwjj9

6 Messages

After providing all the information in direct messages, this is the response I got from Xfinity support (XfinityBradM).

>>>>>>

Our team has limited capabilities with assisting in Xfinity Mobile inquiries and we will need to create a ticket for one of our awesome Xfinity Mobile specialists to reach out and resolve this 5th phone billing issue with you. What would be the best contact number and email address we can associate with the ticket we will create?

28 days ago

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user_wcwjj9

6 Messages

@XfinityGabriel

The support person created another ticket but there's already a ticket open for more than 10 days with no response.

28 days ago

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user_wcwjj9

6 Messages

The Xfinity mobile executive support team contacted me on phone and promptly refunded the charges for the phone not bought by me. I appreciate the help from Xfinity mobile executive support team. 

Thank you.

25 days ago

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