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user_jamub4
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Visitor

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2 Messages

Thursday, February 19th, 2026 12:21 AM

Being charged for a phone I never received and have called 14 times with no resolving

I need help with a phone that was shipped but got damaged at fed ex and is still  there. Fed ex hasn’t returned it to Comcast and I am still bent charged.  Comcast is still charging me for the phone and nobody can help. 16 calls later. 

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7 days ago

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XfinityAmira

Official Employee

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4.7K Messages

15 days ago

Hi user_jamub4! Thanks for joining our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this damaged phone and Xfinity Mobile billing issue. My team is here to support you and would love to get a ticket submitted to our Xfinity Mobile department for further assistance with this. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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user_jamub4

Visitor

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2 Messages

7 days ago

Still no answer AMAZING. I would not switch to xfinity BEWARE

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XfinityCliff

Official Employee

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28 Messages

Hello @user_jamub4!

We definitely want to assist with addressing your concern over the damaged phone and your Xfinity Mobile billing issue.  Our team is here to support you, and we would love to get this issue addressed for you by communicating with you directly. 😀

Please send us a direct message using the following instructions so that we can get started with assisting you;
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window (please include your service address and your full name.)
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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