1 Message
Been lied to and now paying for it
I called to increase my data plan because we had too much going on. I was talked into adding on a mobile plan with an iPad to get a bundle price. It has been nothing but a headache since then. Now I got an email that I am going to be charged by auto draft a $430 payment. I have called and got the wrong phone numbers to dispute this.
XfinityFrank
Official Employee
•
1.2K Messages
5 days ago
Hi there, @user_l1lcn7! Thanks for reaching out to us here on the Community Forum! Sorry to hear about the poor experience! We would be more than happy to help get this straightened out! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
0
0
XfinityJustinC
Official Employee
•
1.1K Messages
5 days ago
@user_l1lcn7 thank you for sending the direct message with requested information, I'll follow up with you there to continue with the iPad billing concern.
0
0