Visitor
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1 Message
Assurant
I bought a iPad in june 20 2026 after a week stop getting charge i contact xfinity mobile team, they make me to return the device and make me to buy another one, i return the device as soon get the label ticket.
Monday September 7th i received a email saying they they found a significant damage cosmetically and need to pay the full amount of that device they try to use my card on file for charge me $543 , but why after 2 months they contact me, in thats 2 months with the device at the warehouse probably something happens. I dont know what can i do but for sure i dont want to pay that charge because wasnt my fault
XfinityJanelle
Official Employee
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2.5K Messages
1 month ago
Hey @BernardoB5 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Ipad return. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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