Assistance with Xfinity Mobile issue

I need assistance escalating a serious Xfinity Mobile ordering, activation, IMEI, CSA security and billing issue that has resulted in multiple device transactions and lost work. I have a detailed written complaint and would like an Xfinity representative to invite me to Direct Message Xfinity Support so I can provide the account-specific information privately.

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XfinityJorge

Official Employee

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3.3K Messages

10 days ago

user_9lmcfo Hi there! Thanks for using our Forums to contact us about your Xfinity Mobile concerns and our team is here to directly help. To get started we will need to gather some details to start the process. Can you send us a DM with your full name and the complete service address tied to the account?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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user_9lmcfo

Assistance with Xfinity Mobile issue

XfinityJorge

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