Visitor
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2 Messages
Apple Watch
I was tricked into a receiving an Apple Watch. The agent kept telling me that the Apple Watch was going to cost me nothing and I kept saying I did not want the Apple Watch. He basically said that with the promotion I received the watch comes for free since I am a "Diamond member". I received the watch and then find out that I am being charged for it. I have been trying to return it and the agents that I speak with tell that they are sending a return label. The return label never comes (this has happened multiple times). I then went to an Xfinity store and they told me that I missed the deadline to return it (this is even after I've been trying to return it)! I have been a customer for 35 years but really getting close to leaving xfinity/comcast all together. The service is ridiculous and I am being made to pay for an item I didn't want and I don't use!
XfinityBenjaminM
Official Employee
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3.2K Messages
4 months ago
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user_u9hn5o
Visitor
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5 Messages
11 days ago
You too? I was just offered the Apple Watch promotion. After an hour of [Edited: "Profanity"] I told them I DO NOT want the watch. They persisted and admitted they receive a 'perk' when they talk you into this bogus offer. I said I DO NOT want the watch. So, guess what happened? They attempted to charge me $92.37 for the FREE watch I didn't want! Can you believe a company as big as Xfinity allows this to go on?
(edited)
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