Visitor
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1 Message
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam.
i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and return me to what I had.
Xfinity said it was already shipped out and couldn’t cancel it. Yeah, sure it was.
they told me to refuse the shipment of the watch when I got it, which I did.
Now they’re saying they haven’t received it and I’ve already been charged $22 on the front of nd and $5.95 for the first month!
please help me get it of this scam!!
the issue was even made worse by going into the store which was a another huge scam.
i seriously need to leave this [Edited: "Language"] company.
i have spent a minimum of 8 hours already to get out of this.
Not to mention I have gotten at least 10 calls and 30 texts to activate some device I don’t even have!!
from this forum alone, I know this is a known scam! Someone hep me out of this [Edited: "Language"]!
what a great way to treat your long time customers.
[Title edited: "Language"]
user_cg6qld
Visitor
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1 Message
23 days ago
The same thing happened to me in November. I was sent a "free" watch that I didn't want. I immediately returned it, they received it and yet they continue to charge me $12.49 fee every month. I too have spent many hours on the phone, every month trying to get customer service to remove the watch from my billing account. That has not happened. They have credited me the $12.49 every month but because they will not remove the device from my account it appears I will need to call billing every month for the next 17 months, if I live that long. I have been an Xfinity customer since 2015 and I would like to change providers because of this.
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XfinityJeff
Official Employee
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983 Messages
22 days ago
Good morning @user_sx6614, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the watch, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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