Visitor
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1 Message
Apple Watch cellular plan activate
I got my kid An Apple Watch today and have Family setup. Try to get a stand along cellular plan through 1Global (Better roaming ) but got stuck when I installed it. It shows “ the Xfinity mobile account on this iPhone cannot add a cellular plan to your Apple Watch” anyone knows how to resolve it? thank you
XfinityJustinM
Official Employee
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147 Messages
2 months ago
Greetings @user_w45470 ,
Apple watches are great for kids, glad you decided to pick one up for the little one! If the Xfinity mobile line was active on the device you will need to have the line on the watch deactivated or removed. Did you purchase this device from Xfinity or from another person?
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user_1s1jq1
Visitor
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1 Message
26 days ago
we received the same error messages, but after following the set up procedures outlined in various places online and frustratingly reading the error messages, we eventually discovered the watch does in fact work on the better roaming plan (we are currently in the free trial phrase and have both made and received phone calls and texts outside of wifi). I can only conclude the error messages indicate that it's not a supported partner, but that Better Roaming is still acting independently of xfinity.
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