Hello @roland_s, thank you for taking the time to reach out on social media.
We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
We don't have access to mobile accounts here. Mobile updates are not released or controlled by us.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No sorry to say. Dealing with them is like talking to a brick wall... By the way there is a security update that I didn't get either. Security update is for a zero day virus. Very important. Still waiting.
@Nox34 You know another beef that I have on this board is that people who claim that they work for Xfinity they never work for your problem they always work for another problem they always work in another department. It's very frustrating. We need people on the board who can answer people's questions and not direct them to some other voicemail thing where nobody picks up. Customer service is zero.
Well, still waiting. There has to be somebody who knows something. Calling the 800 number is useless. On hold they don't answer. It would be nice if somebody on the board could get some answers for us. Again slow waiting!
@roland_s Hello! Unfortuantely, we have no new updates regarding the Android 14 update to share at this time.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Other carriers are getting the Android 14 for their galaxy s21, but I haven't recieved mine.
Was wondering if you'll be putting it out soon. I know how it works. Samsung sends it to you guys(carriers) then they put Tybee touch to it. Once it's stable it's sent out to the phones.
@ckmotorka I'm happy to hear that you were able to get that update! We appreciate you sharing your experience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you are running into any issue with your Mobile service and updates @ckmotorka you can reach out to the Mobile team directly at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello XfinityFrank, The update has been out for many weeks now. Don't tell me that you don't have the update. I don't understand why all the other carriers give their customers the update right away. Why does xfinity wait months to get the update that everybody gets a long time ago?
I was also eagerly awaiting the update for Android 14 on my S23 Ultra. While it was released in other countries far before it was released in the United States, even after it was released in the United States, it wasn't for a few weeks after that initial release that my phone was able to detect or download the update available. It was stated to be pushed out in October, I didn't get it on mine until mid-November.
From what I can find online, the release for S21 is only currently available in Europe. Releases for updates to software and operating systems are all controlled by the manufacturer and we have no ability to modify the release or expedite it. I encourage you to watch for updates regularly as we are also eagerly awaiting this update for the S21 Ultra phone in my home. Please keep in mind that models can also alter the release date. The Ultra may be available before the Plus is and/or before the flagship model. The S21 FE looks to start getting the release in some areas, not all, but some in the United States. Again, these dates are all determined and pushed out by Samsung.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Waa waa wee waa! Hallelujah, praise the lord! What do I see downloading right now? I think this is the big one Elizabeth! Android/Samsung gods have smiled upon me! Yes, I FINALLY got it! Thank you lord.
Hey, dont feel soo bad, I switched over to Xfinity with my S21+ in February and have never received a security update. I was with ATT where I did get updates with phone. It still says Dec 22. When I try to do Software Update, its says "Your software is up to date". Ugh
What kills me is that there are "official" Xfinity personnel who come on the board and say "I am not in the mobile group so you have to click or call here." What BS. This instead of someone from mobile coming on and telling us exactly what is going to happen and when. Simple eh? Not for Xfinity... How hard is it to give us a timeline?
I wish there was someone who could figure out why my phone wont get any updates (Does it need Xfinity firmware). Xfinity tells me to talk to Samsung support, Samsung tells me to go to a We-Fix-it store with no help.
That's the same problem I had. When I asked why I wasn't getting any updates they said to talk to Samsung when I call Samsung they said talk to Xfinity. Both of them just give you the runaround. But I'm happy. Got Android 14 and one UI6. right now I'm in heaven. I hope you get your issues solved. I know it's a bummer and you keep getting the run around. Merry Christmas and a happy new year.
I'm not sure what's going on with my phone then, honesty I have been pretty unhappy with Xfinity overall. My last security patch was 10/1/23 and I cant update to UI6. It's an Xfinity branded S22 ultra. It's 12/27 and I really can't get any help on something that should have been done awhile ago. It's like Xfinity strives to be the most awful customer service company out there.
Well, the S22 Ultra should have been upgraded before my S21 5G! Yeah, something's not right here. Did you change any of the settings by chance? Did you get the phone from Xfinity or did you bring it over from another vendor?
Xfinity will do everything in their power not to transfer you to a human, and when they do, it's the wrong division. Good luck, I hope you get the update soon.
Hello and welcome to Comcast @NateinMS. I am sorry to hear that you are not able to update your mobile device.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ybz38a
1 Message
8 months ago
Update Android 14 Samsung Galaxy A54 5G..when?
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XfinityKrista
Official Employee
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1.1K Messages
8 months ago
Hello @roland_s, thank you for taking the time to reach out on social media.
We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.
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roland_s
Visitor
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24 Messages
8 months ago
Well, still waiting. There has to be somebody who knows something. Calling the 800 number is useless. On hold they don't answer. It would be nice if somebody on the board could get some answers for us. Again slow waiting!
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ckmotorka
New Poster
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9 Messages
8 months ago
Don't hold your breath. I just got the Nov. 1 update day before yesterday.
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roland_s
Visitor
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24 Messages
7 months ago
Hello XfinityFrank, The update has been out for many weeks now. Don't tell me that you don't have the update. I don't understand why all the other carriers give their customers the update right away. Why does xfinity wait months to get the update that everybody gets a long time ago?
(edited)
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ckmotorka
New Poster
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9 Messages
7 months ago
Except that when you posted this it had already been released to Verizon US for about ten days.
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requa
Contributor
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136 Messages
7 months ago
I got the Anroid 14/OneUI 6 update this morning.
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roland_s
Visitor
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24 Messages
7 months ago
Wow, stop the presses!!!
I just got the security patch level December 1, 2023! FANTASTIC, now where's Android 14 and OneUi 6???
Getting updates from Xfinity is like pulling teeth! What the heck is taking so long?
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user_ks1201
Frequent Visitor
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11 Messages
7 months ago
Hey, dont feel soo bad, I switched over to Xfinity with my S21+ in February and have never received a security update. I was with ATT where I did get updates with phone. It still says Dec 22. When I try to do Software Update, its says "Your software is up to date". Ugh
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user_ks1201
Frequent Visitor
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11 Messages
7 months ago
I wish there was someone who could figure out why my phone wont get any updates (Does it need Xfinity firmware). Xfinity tells me to talk to Samsung support, Samsung tells me to go to a We-Fix-it store with no help.
1
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ckmotorka
New Poster
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9 Messages
7 months ago
I just checked and the update was available. Installed with no problems. 12/21 6pm.
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NateinMS
1 Message
7 months ago
I'm not sure what's going on with my phone then, honesty I have been pretty unhappy with Xfinity overall. My last security patch was 10/1/23 and I cant update to UI6. It's an Xfinity branded S22 ultra. It's 12/27 and I really can't get any help on something that should have been done awhile ago. It's like Xfinity strives to be the most awful customer service company out there.
2
CoyoteUglyOne
New Poster
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2 Messages
7 months ago
Just answer the question - When will my Samsung S22 Ultra on Xfinity Mobile be upgraded to Android 14 One UI 6?
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dodge2420
Visitor
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1 Message
7 months ago
Xfinity did the same thing with the last update They were the last ones to release it. They suck
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roland_s
Visitor
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24 Messages
7 months ago
Well, let's see how fast we get OneUI 6.1. Hope we're not the last to get that too!
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