all recent contacts missing after migrating to yahoo

Hello,

I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did that, my contacts on my phone have been replaced with some old contact list. I cannot find my most recent contacts anywhere... not in the icloud and can no longer just access my old email account on comcast (to try to download a csv file)... I tried doing it from yahoo and it is just this old list.... How can I recover my most recent contacts and get rid of this old list? Thank you.

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XfinityAbby

Official Employee

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961 Messages

15 days ago

Hello @user_srnhr4 thank you for reaching out on our community forum. I know how important it is to have your contacts list. Did you lose the contacts in your phone or the contacts in your email?

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user_srnhr4

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8 Messages

Contacts on my phone. I did not have them backed up to iCloud.

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15 days ago

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XfinityRoberto

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2.4K Messages

Is your mobile service with us or another provider? The email migration to the Yahoo server should have not affected your mobile contacts.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

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user_srnhr4

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8 Messages

Yes I am with xfinity . It was fine until I deleted my email [Edited: "Personal Information"] comcast.net email on my phone. I have since added it back on phone but only see my old contacts. I think it synched with my Gmail contact list. I have tried everything to get my most recent contacts back to no avail. Thanks for any help.

(edited)

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14 days ago

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XfinityAirelle

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3.3K Messages

user_srnhr4

Hi there! Based on what you've described, it actually sounds like the contact issue may be related to how your contacts were being synced on the iPhone rather than the email migration itself.

A few questions that may help narrow this down:

Were your contacts originally being synced through your Comcast email account, iCloud, Yahoo, Google, or another account?
When you go to Settings > Contacts > Accounts, what accounts are currently listed there?
If you select your Yahoo account, is the Contacts toggle turned on?
When you open the Contacts app and tap Lists in the upper-left corner, do you see multiple contact lists available?

What may have happened is that when the Comcast account was removed from the iPhone, the contacts associated with that account were also removed from the device. If those contacts were stored on the Comcast account and not synced to iCloud, Yahoo, or another service, that would explain why you're now seeing an older contact list instead.

Let's start with the questions above and we'll see if we can determine where those contacts were being stored before they disappeared.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_srnhr4

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8 Messages

Sorry, I thought I answered earlier, but my reply is not showing here. I agree with what you think happened........

. I don't think my contacts were being synced prior to this --- I wasn't using ICloud, just gmail and comcast email

.Under contacts app I see Contact Accounts:

Icloud, Gmail, Yahoo!, Comcast -- but the Comcast account only shows 'Mail' (not contacts, calendars).

. The contacts toggle is on under Yahoo account

. under Lists I see All contacts 70, All Yahoo! 70, All Icloud 0

thank you...

.

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14 days ago

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user_mp6ki5

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1 Message

4 hours ago

I use Outlook and have two emails in my Outlook app on PC. I self-migrated from Comcast (Xfinity) to Yahoo. My saved contacts in Outlook disappeared that were in my Comcast email address book. Also, the Outlook address book is now connected to my other email from my website. There is no option to move it to the Comcast email as it appears the PC does not recognize the Comcast email ID. Is there a way for a technician to assist with how to remedy this issue? The Yahoo switch appears to have a glitch.

When I moved the Comcast mail on my iPhone to Yahoo, it transferred three separate address books that left me with names of very, very old contacts.

A concern is that if I take the saved Contacts that are on my laptop and transfer them to Outlook on my PC, they will all migrate to the (incorrect) website email ID address versus the former Comcast email ID.

More so, in changing from Comcast (Xfinity) to Yahoo on my laptop, I experience exactly what happened on my PC: all contacts with disappear and the laptop will not recognize my Comcast email ID for the Contacts that will have to be reinstalled.

Please advise with either an Xfinity tech link or Yahoo tech link re: this migration glitch.

Thank you very much.

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user_srnhr4

all recent contacts missing after migrating to yahoo

XfinityAbby

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XfinityAirelle

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