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Wednesday, August 7th, 2024 6:54 AM

Activation help

I got an upgrade to a razr 2024. My service apparently switched over, but my new phone won't unlock!!!

Official Employee

 • 

1.8K Messages

4 months ago

Thank you so much for taking the time to reach out to Xfinity Support @user_0abk7n!  We want to ensure you are provided with the best support possible.  Have you tried calling or texting our Xfinity Mobile Sales and Service team at 1-888-936-4968? In addition, you may use our Secure Online Chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7! Have you used this feature yet?

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