Visitor
•
1 Message
Activating an esim
When i go to activate it through the app i get a message that they are having trouble activating it
Visitor
•
1 Message
When i go to activate it through the app i get a message that they are having trouble activating it
XfinityArmand
Official Employee
•
2.3K Messages
24 days ago
Thank you so much for taking the time to reach out to Xfinity Support @Zak.mr4! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! We can certainly assist in getting things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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