Visitor
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1 Message
A mailing label for the trade in was NEVER sent to me.
I upgraded my phone back in September to the new iPhone 17. I never received an email with a return shipping label, so now I'm on the hook to pay for all four phones. The rep at the Xfinity store told me he couldn't help me when I tried to return the phones there. Calling for support twice didn't resolve the issue either. In addition to never receiving the email with the label, no other communication was ever sent regarding this being an issue. Now I have a bill for several thousand dollars. This is like borderline fraud to me. I've see where customers have posted here in the forum and have been helped, so throwing a hail mary...
Accepted Solution
XfinityJeff
Official Employee
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472 Messages
21 days ago
Good morning @user_o1dadq, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have had issues with the return label for your phones, but you have reached the right place for assistance. I see you have already sent us a private message, so we will continue there.
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XfinityJamesC
Official Employee
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2.6K Messages
15 hours ago
Thank you for sending us a direct message, @user_o1dadq. We were able to submit a request to have a member of our Xfinity Mobile Support Team reach out to you directly to make arrangements for you to send in those devices and ensure your account was credited properly. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week!
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