Visitor
•
3 Messages
A damaged operating system on cell phone.
I have been without a cell phone since June 8th. Due to the negligence of one of your sales associates at your store location. I'm tired of talking to agents. No one has called me back or emailed me on this situation. I don't understand. How do a company that has a business do not have an email. I'm not paying for a phone that someone else destroyed. This is bad customer service. Since I'm not getting no results, I called my attorney, also I'll be getting in touch with
Better Business Bureau
2. State Attorney General
3. FCC
XfinityJosephA
Official Employee
•
1.8K Messages
6 days ago
Hello, @user_91cjkf we would like to get more details about what happened at the Xfinity store and help. When you have a moment please send us a direct message, so we can assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
2
0