Hello @user_vf9lqw We here on Xfinity Forums are all official employees that can assist you through direct messaging, but we are not an instant live chat. So response time will vary based on how many messages we are getting. But we would stick with you though the resolution of your questions or issues.
If you prefer a live conversation our main customer service number is 1-800-934-6489.
This does work. I’ve been trying to talk to an agent for over an hour and it keeps using a robot to attempt to troubleshoot even though I’ve done all the troubleshooting steps
@user_r65kpw, sorry to hear you had trouble calling in. We can assist. What did you need a hand with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
•
1.5K Messages
20 days ago
Hello @user_vf9lqw We here on Xfinity Forums are all official employees that can assist you through direct messaging, but we are not an instant live chat. So response time will vary based on how many messages we are getting. But we would stick with you though the resolution of your questions or issues.
If you prefer a live conversation our main customer service number is 1-800-934-6489.
What's going on that you need help with?
2
0