Visitor

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1 Message

09/28/2026 12:37 AM

8 digit Network unlock pin!!

I need an offline SIM Network Unlock PIN for an inactive Samsung Galaxy Note 9 previously paid off on Xfinity. Phone support cannot process it due to the account being closed." 

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Official Employee

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3.1K Messages

25 days ago

Hey @user_pprakz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can assist in unlocking the device. it is quite an old device you have. We will also not have access to the account if it is closed as well, but we can see if we can pass along your information.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

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