3rd a35 is uncompatiable and xfinity is clueless and blames everyone but themselves

Spoke with 5 people..2 new unlocked phones and all I got was a bunch of nonsense that they must be for a non compatible carrier..I then replied "do u have my 7yr acct pulled up..yes...then pull up all 4 phones on my acct and tell me what it states on compatibility check..funny, all 4 existing phones are non compatible but been there since I went from Verizon to xfinity and they were all compatible then..ordered mint mobile sim kits and moving all 4 next week..will close 2 home accts next week..pretty pathetic when a retired Comcast 30yr maint tech gets their service elsewhere..1643 and 1710 corp- palm beach and st lucie County fl..

@user_734b21, I'm sorry to hear that! Let's see if we can assist further. 

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

Already transferred 2 access and moving 2 more next week..after hrs on phones and tickets to resolve unlocked 3 new a35, I checked mint and all compatible..then checked all 4 on my acct for almost a decade..still using a s9+..all 4 active comcast phones pulled up as incompatible..seems nobody can explain that at Comcast and been working since put into the acct since Comcast started mobile..I would know since I worked Comcast head in as maintance tech way back when they bought Adelphia from the rigas family in bankruptcy..pretty bad when your 30yr retired employees leave your service..

We are sorry to hear that your mobile issues still haven't been resolved @user_734b21 and understand where your frustrations are coming from. This definitely isn't the type of frustrating experience we want for any of our valuable customers and assure you that our team is here to help. We'd be happy to get a ticket submitted over to our dedicated Executive Mobile team for further assistance with your phone compatibility concerns and get some answers. To get started on the ticket process, we will first need to collect a few pieces of information. Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further and trying to turn this situation around.