Hello @user_wf2j5c and thank you for reaching out via our Xfinity Community forum for assistance. 😀
If you go in through the site you placed the order on, does the order still show as pending? You may also be able to use the Xfinity App to cancel it.
If that doesn't work for you, please let us know, we'd be happy to help! ❤️
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_wf2j5c
Visitor
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3 Messages
14 hours ago
I accidentally ordered the wrong lock. Is there a way to cancel that from my order? If not, can I return it?
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