Visitor
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2 Messages
Xfinity Support - cable down
Hello - an Xfinity cable into our home is now hanging just feet above the street and sidewalk.
We are not current customers, so no service issues, but the next large truck down the street will take it out, possibly affecting other Xfinity customers.
Accepted Solution
XfinityArmand
Official Employee
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2.1K Messages
6 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_mh7598! We are so glad to hear from you and want to help in any way that we can to get this taken care of for you. You have reached out to the right team, and we are going to hop right to it. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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