tom_s1's profile

Frequent Visitor

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8 Messages

Thu, Feb 24, 2022 12:01 AM

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Xfinity Home wireless keypad needs to be reset

My keypad batteries died and I replaced them.  Now it will not connect to the touchscreen nor can I find any instructions on how to re-connect it.  Can someone please contact me?  

Official Employee

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895 Messages

7 m ago

Hey there, thanks for reaching out through Xfinity Forums! I apologize for the issues you are having with your Xfinity Home system. I can see how that would be frustrating and we are here to help! Have you tried resetting the keypad to see if that helps with your connection using the following steps, https://comca.st/33SZ0ZD? Let me know if that helps! 

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