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Shankarhokie
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Contributor

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43 Messages

Sat, Apr 3, 2021 7:12 PM

Xfinity home "sensor tampered" message after battery change

One of my door sensors needed a battery change. I followed the process and it is bypassed with an error message that the sensor is tampered with. I have not found a number to get live tech support to fix this. Any help to resolve is appreciated.

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Official Employee

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259 Messages

1 m ago

Hello and Happy Monday, ! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the issues you're having with the sensor in question. We should be able to assist in setting up an appointment to have the batteries changed out if need be. To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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