Xfinity home app not pushing phone notifications

Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

Hello Gabriel

I tried all these, no fix.

The Xfinity App and Authenticator do receive App notifications

@user_5wwden Our team is here to help. Can you provide us with more details on what going on?

You and your management team have seen the numerous complaints instead of wasting our time troubleshooting when there’s no resolution on ur end how bout your engineering team fix the issue that has occurred for weeks now

@user_5wwden Our team is happy to help. You mentioned a new correction in place can you provide us with more information on that so we can assist you with a resolution. 

Just to confirm @user_angelred79, have you tried the steps mentioned by @XfinityGabriel?

The steps do nothing to fix the issue. The issue is in Xfinitys end.  We found it our daughter who had an iPhone still gets the notifications. That means a code on Xfinitys end disabled those notifications for Android users and it needs to be fixed. 

@user_2wtd76

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Thank you for reaching out here. I am sorry to hear that you are not receiving those notifications, and I will be happy to look further into that. Can you send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I have done as you requested

Been on chat and phone calls for the past 2 days, and so far nothing has been resolved. Been dealing with this for months and it is just getting worse. It's all cameras and doorbells now. Are door and window sensors obsolete? Kinda ridiculous. 

jazr013 thank you for using the Xfinity Community Forums page to reach out today. If your home app is no longer working as intended we would be happy to see what we can do to get that corrected for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Hello user_8e49fe and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify the error you are running into with your smart phone and the Xfinity Hoe app? 

XfinityBillie, there are no errors, users in Android systems, just plainly are NOT receiving the notifications. We've been trying to get Xfinity programmers to look back on the code to see what was deleted in Xfinitys end,  that caused this.  IPhone users are still receiving these notifications. How can we get this escalated???? This is ridiculous!! It's been over 4 months with out receiving the notifications. Take the initiative to escalate this. Users are doing all the steps suggested and nothing fixes it. 

XfinityBillie this is correct. Why do we pay xfinity for a security system that doesn't notify us when there's an occurrence at our residence? This whole thing is ludicrous. 

@user_angelred79 

Thank you for this feedback, Can you confirm that your phone is up-to-date to the latest software version including the latest app for Xfinity Home. This is very important for us to resolve. 

Yes I can confirm. Samsung S22 One UI ver. 8, Android ver. 16 Xfinity Home ver. 12.96.0

Hi there @user_canes09 Thank you so much for reaching out.  I'll be happy to assist.  To get started, follow the steps below to send a direct message. 

How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon.
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  A "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.
 
How to: Direct messaging within the forum | Xfinity Community Forum

Done. I've send a message to Xfinity support.

I agree. I also can't understand how if you tried to push an update and it broke something, rollback to the previous version. 3+ months of this app not working properly. We're paying full price for all the features. Not just half of the features. It's disappointing that there is no fix and also no credit in our bill for not giving us a full working application. 

@user_canes09​ I just noticed there's a new update so I reinstalled the whole app and it finally works again!

I just uninstalled and reinstalled and still nothing. I saw that the last update was on April 10th of this year. And I had already done the same after that update. 

Scot.bott thank you for using the Xfinity Community Forums page to share your experience with getting the app to work as intended once more!

@Scot.bott​ interesting. I have done this multiple times, with recently this week, and I'm still not getting the notifications. @Xfinity Support again, please escalate this. Over 4 months is ridiculous to have this continue. Customers should be receiving monthly statement credits until this is resolved. 

I actually have an xfinity tech coming to our house on Monday to try and figure it out. If they figure something out, I will pass the info on to those in this post

Hi there @user_2wtd76 Thank you so much for reaching out on our Xfinity Community Forum.  Are you still experiencing this issue?