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jazr013
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4 Messages

Monday, May 18th, 2026 5:42 PM

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications 

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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2 hours ago

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user_sdbnfu

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1 Message

2 months ago

Same. I think it must have started a couple of weeks ago but I'm not positive. 

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XfinityJeniece

Official Employee

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4.1K Messages

Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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XfinityGabriel

Official Employee

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3.4K Messages

2 months ago

 

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are.

Let’s run through a few things to help get them working again:

  • Make sure the notification rules are enabled within the Xfinity Home app
  • Double-check your phone’s notification settings:
    Settings > Notifications > Xfinity Home > Allow notifications
  • Try toggling notifications off and back on for the app
  • Confirm your device isn’t in Do Not Disturb or Airplane mode

If everything looks good there, also make sure you’re running the latest version of the Xfinity Home app, as updates can resolve issues like this. If you’re still not receiving notifications after this, let us know. We’re happy to dig deeper with you. 👍

 

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jazr013

New Poster

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4 Messages

Hello Gabriel

I tried all these, no fix.

The Xfinity App and Authenticator do receive App notifications

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2 months ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

jazr013 We've continued to investigate this, and we can confirm that our Engineers are working on a known issue where notifications are not coming into the Xfinity App as it relates to cameras. We'll let them know it also seems to be impacting all notifications as well. For now, there is no resolution in place, but we hope to have it fixed very soon.

 

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2 months ago

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user_5wwden

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2 Messages

2 months ago

I pay to much for this bill this has been a issue for almost a month with new correction in place im contacting the better business bureau as this company should be providing some type of credit for the inconvenience 

3

XfinityKei

Official Employee

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2.5K Messages

@user_5wwden Our team is here to help. Can you provide us with more details on what going on?

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2 months ago

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user_5wwden

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2 Messages

You and your management team have seen the numerous complaints instead of wasting our time troubleshooting when there’s no resolution on ur end how bout your engineering team fix the issue that has occurred for weeks now

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2 months ago

XfinityKei

Official Employee

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2.5K Messages

@user_5wwden Our team is happy to help. You mentioned a new correction in place can you provide us with more information on that so we can assist you with a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_angelred79

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5 Messages

2 months ago

Everyone in my household are no longer getting the push notifications when the house is alarmed or disarmed. We get the text alerts when the alarm is triggered but nothing else. This was something changed on the side of the application and not the user's. This needs to be escalated. Review the code from a month ago to today. That's about how long ago this had been going on, maybe longer. 

2

XfinityQuemekia

Official Employee

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1.3K Messages

Just to confirm @user_angelred79, have you tried the steps mentioned by @XfinityGabriel?

I am an Official Xfinity Employee.
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2 months ago

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user_angelred79

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5 Messages

The steps do nothing to fix the issue. The issue is in Xfinitys end.  We found it our daughter who had an iPhone still gets the notifications. That means a code on Xfinitys end disabled those notifications for Android users and it needs to be fixed. 

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26 days ago

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_JT_

New Poster

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6 Messages

2 months ago

Same issue here.   Thought it was something with my Android phone but clearly there's a bug with the latest update and it has nerf'd notifications.  

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user_2wtd76

Visitor

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1 Message

26 days ago

It has been months since I received an notifications on from my Home App which means that the system is useless if I am away from home. You all need to escalate the problem with your Android app programmers. Fix it ASAP!

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XfinityDena

Official Employee

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4.4K Messages

@user_2wtd76

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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24 days ago

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CellarMonkey

8 Messages

10 days ago

I have been having this issue for many months now and Xfinity can't seem to figure it out. It's been bad enough that I am not notified when my alarm system has been tripped, but now I don't even get the armed/ disarmed notifications. For years the app would blare a loud alarm and the screen would flash red until the alarm was cancelled, but now I get nothing. I don't understand why this cannot be rectified. I have the latest version of Xfinity Home, I have all notifications enabled, I have uninstalled and reinstalled several times and I have cleared all data and cache. I use a Samsung S22 running Android 16.  Please figure this out. A home security app that doesn't notify me that my home has been compromised is pretty useless.  

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XfinityJohnG

Official Employee

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3K Messages

Thank you for reaching out here. I am sorry to hear that you are not receiving those notifications, and I will be happy to look further into that. Can you send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 days ago

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CellarMonkey

8 Messages

I have done as you requested

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8 days ago

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jazr013

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4 Messages

8 days ago

Do you have any tracking item on this issue?

Is there any real work being done to resolve this BREAKING ISSUE?

My post is from back in MAY, by now I can only think the app has been abandoned.

2

0

CellarMonkey

8 Messages

Been on chat and phone calls for the past 2 days, and so far nothing has been resolved. Been dealing with this for months and it is just getting worse. It's all cameras and doorbells now. Are door and window sensors obsolete? Kinda ridiculous. 

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8 days ago

0

XfinityMarcus

Official Employee

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2.2K Messages

jazr013 thank you for using the Xfinity Community Forums page to reach out today. If your home app is no longer working as intended we would be happy to see what we can do to get that corrected for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 days ago

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user_8e49fe

Visitor

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1 Message

7 days ago

Is Xfinity ever planning to fix this?  If not, please let your customers know so that we can purchase a different system like Ring or Simplisafe.

(edited)

9

XfinityBillie

Official Employee

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4.3K Messages

Hello user_8e49fe and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify the error you are running into with your smart phone and the Xfinity Hoe app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_angelred79

Visitor

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5 Messages

XfinityBillie, there are no errors, users in Android systems, just plainly are NOT receiving the notifications. We've been trying to get Xfinity programmers to look back on the code to see what was deleted in Xfinitys end,  that caused this.  IPhone users are still receiving these notifications. How can we get this escalated???? This is ridiculous!! It's been over 4 months with out receiving the notifications. Take the initiative to escalate this. Users are doing all the steps suggested and nothing fixes it. 

(edited)

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5 days ago

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CellarMonkey

8 Messages

XfinityBillie this is correct. Why do we pay xfinity for a security system that doesn't notify us when there's an occurrence at our residence? This whole thing is ludicrous. 

(edited)

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5 days ago

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XfinityKam

Official Employee

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301 Messages

@user_angelred79 

Thank you for this feedback, Can you confirm that your phone is up-to-date to the latest software version including the latest app for Xfinity Home. This is very important for us to resolve. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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CellarMonkey

8 Messages

Yes I can confirm. Samsung S22 One UI ver. 8, Android ver. 16 Xfinity Home ver. 12.96.0

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3 days ago

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user_canes09

Visitor

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1 Message

2 hours ago

Are there any updates on this issue? I've reached out to Xfinity 3-4 times about it already and all I get is "our engineers are working on it and they will reach out to you to assist". But nothing has been fixed. The whole point of a security system and door sensors is for us to get the notifications of any sensors opening, closing, or alarm being armed/disarmed. If it's not doing it's basic functions then what's the point of paying for this? It's been 3 months already. A fix should have been found by now. Also, of you're not providing the full functionality of it, why are we being charged full price? 

(edited)

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