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jazr013
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Monday, May 18th, 2026 5:42 PM

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications 

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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7 hours ago

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user_sdbnfu

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1 Message

10 days ago

Same. I think it must have started a couple of weeks ago but I'm not positive. 

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XfinityJeniece

Official Employee

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4K Messages

Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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XfinityGabriel

Official Employee

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3.3K Messages

8 days ago

 

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are.

Let’s run through a few things to help get them working again:

  • Make sure the notification rules are enabled within the Xfinity Home app
  • Double-check your phone’s notification settings:
    Settings > Notifications > Xfinity Home > Allow notifications
  • Try toggling notifications off and back on for the app
  • Confirm your device isn’t in Do Not Disturb or Airplane mode

If everything looks good there, also make sure you’re running the latest version of the Xfinity Home app, as updates can resolve issues like this. If you’re still not receiving notifications after this, let us know. We’re happy to dig deeper with you. 👍

 

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jazr013

New Poster

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3 Messages

Hello Gabriel

I tried all these, no fix.

The Xfinity App and Authenticator do receive App notifications

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8 days ago

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XfinityBenjaminM

Official Employee

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3K Messages

 

jazr013 We've continued to investigate this, and we can confirm that our Engineers are working on a known issue where notifications are not coming into the Xfinity App as it relates to cameras. We'll let them know it also seems to be impacting all notifications as well. For now, there is no resolution in place, but we hope to have it fixed very soon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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user_5wwden

Visitor

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2 Messages

5 days ago

I pay to much for this bill this has been a issue for almost a month with new correction in place im contacting the better business bureau as this company should be providing some type of credit for the inconvenience 

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XfinityKei

Official Employee

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2.4K Messages

@user_5wwden Our team is here to help. Can you provide us with more details on what going on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_5wwden

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2 Messages

You and your management team have seen the numerous complaints instead of wasting our time troubleshooting when there’s no resolution on ur end how bout your engineering team fix the issue that has occurred for weeks now

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3 days ago

XfinityKei

Official Employee

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2.4K Messages

@user_5wwden Our team is happy to help. You mentioned a new correction in place can you provide us with more information on that so we can assist you with a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_angelred79

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1 Message

18 hours ago

Everyone in my household are no longer getting the push notifications when the house is alarmed or disarmed. We get the text alerts when the alarm is triggered but nothing else. This was something changed on the side of the application and not the user's. This needs to be escalated. Review the code from a month ago to today. That's about how long ago this had been going on, maybe longer. 

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_JT_

New Poster

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6 Messages

7 hours ago

Same issue here.   Thought it was something with my Android phone but clearly there's a bug with the latest update and it has nerf'd notifications.  

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