Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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user_sdbnfu

Visitor

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1 Message

2 days ago

Same. I think it must have started a couple of weeks ago but I'm not positive.

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XfinityJeniece

Official Employee

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4K Messages

Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

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29 minutes ago

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XfinityGabriel

Official Employee

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3.2K Messages

8 hours ago

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are.

Let’s run through a few things to help get them working again:

Make sure the notification rules are enabled within the Xfinity Home app
Double-check your phone’s notification settings:
Settings > Notifications > Xfinity Home > Allow notifications
Try toggling notifications off and back on for the app
Confirm your device isn’t in Do Not Disturb or Airplane mode

If everything looks good there, also make sure you’re running the latest version of the Xfinity Home app, as updates can resolve issues like this. If you’re still not receiving notifications after this, let us know. We’re happy to dig deeper with you. 👍

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jazr013

Xfinity home app not pushing phone notifications

user_sdbnfu

XfinityJeniece

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