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user_iszeru
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Tuesday, March 10th, 2026 8:08 AM

Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service 

I have also deleted and redownloaded the app and it still gives me the same message 

I can only view my camera from the regular Xfinity app but can’t disarm/arm or get any notifications when a door or window is open 

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10 days ago

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XfinityDena

Official Employee

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4.3K Messages

2 months ago

I am sorry to hear of the app issue @user_iszeru. When the app won't start or has intermittent connectivity the possible causes may be:

  • The mobile device is not connected to the Internet.
  • The data in the device's cache is corrupt.
  • The site is down.
Troubleshooting
  1. Open another app to verify you have an active Internet connection.
  2. Completely delete and reinstall the app.
  3. Restart your device, then delete the application and install it again.
    • If you still can't open the app on an Apple device, please contact Apple for additional support by calling 1-800-iPhone (800-694-7466) or visiting www.apple.com/support/itunes.
    • If you still can't open the app on an Android device, please visit the Google Play Store at support.google.com/googleplay/?hl=en or contact your mobile service provider.

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user_9j35he

Visitor

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3 Messages

1 month ago

I am experiencing the exact same issues as the OP - including the past 6mo. timeline. I've tried logging out/logging back in, reinstalling the app several times etc. to no avail. The app literally doesn't work anymore. I have to go to the Xfinity app to access cameras, but ofttimes, I can only view live feeds because the captured clips (motion detection) won't load half the time anymore either. Imagine having home security that you can barely access at home and never when you're away.

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XfinityJeniece

Official Employee

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4K Messages

Hey there, thanks for reaching out through Xfinity Forums, @user_9j35he. Sorry to hear you are having the same issue. Is your device up to date as well as the app? What device are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_9j35he

Visitor

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3 Messages

Hello. Yes, my device and both apps (Xfinity and Xfinity Home) are up to date. And I am using an iPhone 14 Pro Max.

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19 days ago

XfinityChelseaB

Official Employee

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2.3K Messages

@user_9j35he, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

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user_1k2073

Visitor

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1 Message

I spoke to someone at Xfinity a few weeks and she said their team is working on the app. It’s not been working since December. This is unacceptable! It happened when I upgraded to a new iPhone, I was signed out of Xfinity Home app, and when I tried logging back in it kept giving me an Error 500 Error 501. 

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12 days ago

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XfinityMarshante

Official Employee

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1.1K Messages

Hello @user_1k2073, thank you for your comment. Just to help narrow this down, what model iPhone are you using? Also, have you tried uninstalling and reinstalling the app? Lastly, are you able to access the Xfinity app without any issues, or do you see an error message there as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

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user_9j35he

Visitor

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3 Messages

19 days ago

Hello. Yes, my device and both apps (Xfinity and Xfinity Home) are up to date. And I own an iPhone 14 Pro Max.

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