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user_iszeru
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Tuesday, March 10th, 2026 8:08 AM

Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service 

I have also deleted and redownloaded the app and it still gives me the same message 

I can only view my camera from the regular Xfinity app but can’t disarm/arm or get any notifications when a door or window is open 

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Updated 

17 days ago

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XfinityDena

Official Employee

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4.2K Messages

1 month ago

I am sorry to hear of the app issue @user_iszeru. When the app won't start or has intermittent connectivity the possible causes may be:

  • The mobile device is not connected to the Internet.
  • The data in the device's cache is corrupt.
  • The site is down.
Troubleshooting
  1. Open another app to verify you have an active Internet connection.
  2. Completely delete and reinstall the app.
  3. Restart your device, then delete the application and install it again.
    • If you still can't open the app on an Apple device, please contact Apple for additional support by calling 1-800-iPhone (800-694-7466) or visiting www.apple.com/support/itunes.
    • If you still can't open the app on an Android device, please visit the Google Play Store at support.google.com/googleplay/?hl=en or contact your mobile service provider.

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user_9j35he

Visitor

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1 Message

19 days ago

I am experiencing the exact same issues as the OP - including the past 6mo. timeline. I've tried logging out/logging back in, reinstalling the app several times etc. to no avail. The app literally doesn't work anymore. I have to go to the Xfinity app to access cameras, but ofttimes, I can only view live feeds because the captured clips (motion detection) won't load half the time anymore either. Imagine having home security that you can barely access at home and never when you're away.

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XfinityJeniece

Official Employee

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3.9K Messages

Hey there, thanks for reaching out through Xfinity Forums, @user_9j35he. Sorry to hear you are having the same issue. Is your device up to date as well as the app? What device are you using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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