U

Visitor

 • 

1 Message

Thu, Nov 17, 2022 10:58 PM

Xfinity Home 4g power adapter

Approximately 18 months ago I received a mailer from Xfinity stating that I needed to order the new 4g power adapter for my touchscreen. I called and verified my information and was told I would receive it in the mail…I never received it.  Approximately 15 months ago I received a second mailing saying the same thing.  I again called, verified my information and was told that I would receive the adapter in the mail…I never received it.  I was recently told by an Xfinity home security agent that he was going to send out a technician to hand deliver the adapter. The tech arrived and said that the tech trucks do not carry the adapters.  The tech suggested that I go to the Xfinity store to see if they could check on my order. Today I called the Xfinity home security agent and was told that he could do nothing about getting the adapter ordered, since his computer was down. As I see it, I am paying for home security…if the internet goes down, and since it is Xfinity internet it probably will go down, I have no cellular backup should I have a break in. What am I paying for?

XfinityJorge

Official Employee

 • 

540 Messages

16 days ago

Hello @user_e0dd35  thank you so much for using our Forums as a tool to get in contact with our team. We understand that you are having some issues with some missing equipment, and we are happy to take a look into all of this to clear things up for you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

forum icon

New to the Community?

Start Here