Official Employee
•
500 Messages
Xfinity Doorbell Launch and Area of Interest for Camera Motion Alerts
More great news!
We just announced the launch of our Xfinity Video Doorbell which is available via Professional Install for Xfinity Home Pro Protection customers starting today. I have been testing it for the last few months - I love how it integrates with X1! I can see notifications along with an image of who is at my door on my phone and on TV!
Along with that announcement, we have launched a new feature called "Area of Interest," which allows you to narrow Motion Notifications to specific areas within the camera's view. This is available on the Xfinity Video Doorbell as well as our latest generation camera, the xCam2.
Click the links below for more details!
Xfinity Video Doorbell - Product Overview
Limit Motion Detection to a Customized Camera Area in the Xfinity App
May 2022 Update:
The Xfinity Video Doorbell is available for self-install via a Getting Started kit in most locations for both Pro Protection and Self Protection customers, as well as Pro Protection customers with self-owned modems!
More details and FAQ's are available here: https://www.xfinity.com/support/articles/video-doorbell
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBecker
Official Employee
•
500 Messages
3 years ago
Hi CheckChange!
We have not determined a set launch date yet for Self-Protection, or Self-Installation options for Pro Protection customers. I will post updates when we have information to share.
3
0
Lkpolo
Problem Solver
•
496 Messages
3 years ago
I’m a Xfinity Home customer with the appropriate router rented from xfinity. I have several xfinity cameras with 24/7 video recording. We had no electric outlet at our front door so we had to purchase and install a Ring doorbell. To view anything not live I pay an extra fee to Ring. I’ve found that this doorbell is slow and I miss many rings to my iPhone so notifications are late but our doorbell chime rings. It’s a hardwired Ring and we installed an updated transformer so it would connect to our WiFi and work properly. Does the xfinity doorbell work with that 25V transformer, can it be installed on brick and mortar, do you have a sample of video, does it have a fish eye lens or wide angle lens? Also will it record from my 24/7 plan or will I have to pay extra. How much is the installation?
4
0
XfinityBecker
Official Employee
•
500 Messages
3 years ago
A quick update...
The Xfinity Video Doorbell is available for self-install via a Getting Started kit in most locations for both Pro Protection and Self Protection customers, as well as Pro Protection customers with self-owned modems!
More details and FAQ's are available here: https://www.xfinity.com/support/articles/video-doorbell
(edited)
0
0
Anotherbrickinthewall
Visitor
•
6 Messages
3 years ago
"The Video Doorbell requires a transformer that operates between 16-24 volts (VAC)"--is an amperage recommended?
1
Lkpolo
Problem Solver
•
496 Messages
3 years ago
I have an existing 16-24 transformer. It was installed when the Ring was installed, but the Ring is garbage. It mostly works if I’m in WiFi somewhere, but my back porch Xfinity Xcam 2 gives me instant notification out on the road using cellular service. I need a video doorbell to work the same way. Plus it needs incorporated into my Xfinity Home app with recording covered by that same $10 a month. Ring just increased their price by $10 a year and the last time I renewed it that credit card was hacked for an amazon purchase not made by anyone in my family. I just stayed at someone’s house that was full of Alexa type devices. The large screen literally followed me around the room.
1
0
user_c5c220
Visitor
•
1 Message
2 years ago
What if I don't care about the ring feature and don't care about a chime box, can I still use the video doorbell just for live video, recording, and notification purposes?
1
0