3 Messages

Saturday, September 3rd, 2022 7:37 PM


Xfinity doorbell indoor chime box

I have the Xfinity doorbell set up with the Xfinity App. The doorbell rings in the App. The doorbell does not ring in my indoor chime box. The indoor box is hardwired in my home. Do I need to replace it? TYIA.

Official Employee


496 Messages

1 year ago

Hi user_2a56b5 -

Did you (or the technician) install the Chime Adapter that came with the Doorbell ?  It's a small, white device with the Xfinity logo on it that installs inside or right next to your chime.  Instructions if needed are posted here: https://www.xfinity.com/support/articles/install-video-doorbell

If you did and it's still not working, The Video Doorbell requires a transformer that operates between 16-24 volts (VAC).  Double check the specs on your transformer. If needed, a multimeter could be used by you or an electrician to measure actual voltage.  This is also something our technician can come out and check if you have us come out to assist.

I hope that helps!

Problem Solver


743 Messages

1 year ago

Hello @user_2a56b5! Thank you for reaching out on our community forum. We hate to hear that you're experiencing trouble with your doorbell chiming inside. This link has great troubleshooting steps you can take. If you're still experiencing issue let us know, we're happy to help! 



1 Message

1 year ago


I am having the same issue.  The Xfinity technician who performed our installation said that some doorbell chimes just don't work with the Xfinity Video doorbell.
Can you recommend a doorbell chime to purchase that will work with the Xfinity Video doorbell?

Thanks very much!

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