3 Messages

Sat, Sep 3, 2022 7:37 PM

Xfinity doorbell indoor chime box

I have the Xfinity doorbell set up with the Xfinity App. The doorbell rings in the App. The doorbell does not ring in my indoor chime box. The indoor box is hardwired in my home. Do I need to replace it? TYIA.

Accepted Solution

Official Employee


479 Messages

19 d ago

Hi user_2a56b5 -

Did you (or the technician) install the Chime Adapter that came with the Doorbell ?  It's a small, white device with the Xfinity logo on it that installs inside or right next to your chime.  Instructions if needed are posted here: https://www.xfinity.com/support/articles/install-video-doorbell

If you did and it's still not working, The Video Doorbell requires a transformer that operates between 16-24 volts (VAC).  Double check the specs on your transformer. If needed, a multimeter could be used by you or an electrician to measure actual voltage.  This is also something our technician can come out and check if you have us come out to assist.

I hope that helps!

Official Employee


369 Messages

19 d ago

Hello @user_2a56b5! Thank you for reaching out on our community forum. We hate to hear that you're experiencing trouble with your doorbell chiming inside. This link has great troubleshooting steps you can take. If you're still experiencing issue let us know, we're happy to help! 

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