What's the best way to download or save recordings from the Xfinity home camera?

Responses

EG

Expert

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107.1K Messages

11 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance.

0

XfinityKei

Official Employee

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1.1K Messages

11 months ago

Hi! @smashz51 This is a great question. I have a link from our famous help and support site which goes into the steps on how to save and share those videos. I save my videos to my phone. https://www.xfinity.com/support/articles/download-24-7-video-recording-clips-mobile-app.

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U

user_ccvmnc

5 Messages

in my app there is not a download down arrow, only "share" and settings. the share does not seem to be working as it will not download the video clips.

10 months ago

0

U

user_ccvmnc

5 Messages

ok, the arrow comes only if phone is turned. however message says "unable to save video clip" on the other xfinity app which is disappearing soon it downloads just fine.

10 months ago

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XfinityBrianH

Official Employee

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934 Messages

@user_ccvmnc Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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10 months ago

0

Devices and Equipment

smashz51

What's the best way to download or save recordings from the Xfinity home camera?

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EG

XfinityKei

user_ccvmnc

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