unable to purchase xfinity home cameras with bulk apartment plan

Thanks for reaching out on our Xfinity Community forums @user_1ecm4m!

To better understand what's happening, are you currently subscribed to an Xfinity home protection service, or are you trying to purchase the cameras as a standalone addition to your account? Xfinity Home devices typically require an eligible Xfinity service to be active on the account.

Since you're on a bulk apartment account, can you confirm whether the error occurs on the Xfinity website, in the Xfinity app, or both? Some bulk properties have specific service agreements that can affect which upgrades or add-ons are available for self-service ordering.

If you're comfortable doing so, please send us a Direct Message* with your full name and complete service address. We'd be happy to review the account, check the status of your bulk agreement, and confirm whether additional cameras and equipment can be added to your service.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.