Lkpolo's profile

Problem Solver

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493 Messages

Wednesday, March 29th, 2023 2:19 PM

Closed

Touchscreen

​​First I’m going to say that it was absolutely aggravating logging on to this website this morning. Second, the reason I’m posting. Since 5 am my touchscreen has been beeping every 15 minutes.  The message I see is signal interference. A short time later, activity says the issue is resolved. Over and over it happens. I’ve had two phone calls with home technical support and neither has resolved the issue. Is there someone that can help with this issue? ​​

Official Employee

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2.1K Messages

2 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Problem Solver

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493 Messages

2 years ago

I sent you a private message as requested.  Important to know is that the touchscreen did this same exact thing last November before the new smart meter was installed.

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