U

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1 Message

Wednesday, April 26th, 2023 8:02 PM

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Touchscreen and cameras not working after internet outage

Our internet went down in our neighborhood today and I've not been able to get my xfinity home touchscreen or cameras to work. This happened once before about a month ago and it took me 3 days to get them working.  I tried the same steps as last time, still won't work. It is impossible to get any help from either the xfinity app ( chat box diverts to a blank screen) or the xfinity website( chat box says bad gateway)  . 

Problem Solver

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571 Messages

10 months ago

Hi, there. user_a8dd72

I am sorry to hear you are having troubles with your Xfinity Home after an interruption. Our team is here to help. I understand you attempted troubleshooting on your side. Did you attempt to reset the touchscreen? You can follow the steps here: https://forums.xfinity.com/conversations/home-security-control/answered-how-to-reset-a-frozen-xfinity-home-touchscreen/602da485c5375f08cd803cf1

 

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